SugarCRM – ShoreTel Integration Pro (5 Users Base)

SugarCRM – ShoreTel Integration Pro (5 Users Base)

The SugarCRM – ShoreTel Integration Application is designed to simply and easily allow you to use your Shoretel Phone System and your SugarCRM Application as one.  This purchase includes 5 user licenses.  For additional licenses beyond the 5 included in this base package, please go here.

More details


$999.00

$999.00 per year

Have you ever wanted to make a phone call directly from your SugarCRM desktop application? Imagine the possibilities of being able to track phone calls and then automatically schedule follow-ups, all from within Sugar.

The FayeBSG SugarCRM – ShoreTel Integration Application is designed to simply and easily allow you to use your ShoreTel Phone System and your SugarCRM Application as one.

ShoreTel offers organizations of all sizes more than VoIP services: rather, ShoreTel delivers a complete VoIP business phone system that integrates voice, unified communications (UC), and contact center capabilities. Unlike many providers, ShoreTel’s VoIP telephone system is an all-in-one business communications solution; one that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.

 

Key Features and Benefits:

 

For Outgoing Calls, Sugar users can:

  • Initiate Click to Dial Functions with the click of a mouse
  • Automatically launch a Log Call screen after the Click to Dial screen to easily record the results of the call
  • Easily identify and track the outgoing call recipient as a contact, account or lead in Sugar
  • Smoothly schedule a reminder or follow-up call to touch base with the contact or lead in the future

For Incoming Calls, Sugar users can:

  • Receive a pop-up message from within Sugar alerting you to an in-coming call
  • Pop-up messages remain active while working in other programs or windows
  • Automatically launch a Log Call screen to easily record the results of the in-coming call
  • Easily add the incoming call details as a contact or account or lead in Sugar
  • Effortlessly schedule a reminder or follow-up call to touch base with the contact or lead at some time in the future

We’ve designed the integration to be powerful in that it streamlines the entire Call to CRM process, but is still easy to install, easy to configure, and easy to use. View our (insert link) SugarCRM–ShoreTel spec sheet for more information or contact us anytime.

 

Requirements

  • Shoretel Cloud Service.
  • Sugar 6.5 and greater.

 

Purchase information:

  • All FBSG products are based on an annual recurring subscription.
  • This purchase includes 5 user licenses.  If you need to have more than 5 users, please purchase this and go here to buy additional licenses.
  • Includes all software updates for one year, an operating manual and unlimited email support.
  • Costs do not include professional services other than email support.
  • Implementation includes remote installation, configuration, and training (one hour).

PayPal